For any questions or assistance call +1(888)-889-2015 OTA When you plan a trip, it’s essential to know what to do if your plans change. Life can be unpredictable, and sometimes, you may need to cancel or change your flight. Hawaiin airlines known for its excellent customer service and beautiful island destinations, has a clear and straightforward flight cancellation policy. Whether you need to cancel your flight due to an emergency or change of plans, knowing the details of the airline’s policy can help you navigate the process with ease.
1. Cancellations by Hawaiin airlines
Hawaiin airlines may occasionally cancel flights due to operational issues, weather conditions, or other factors. If this happens, you are entitled to specific options.
What Happens if Hawaiin airlines Cancels Your Flight?
Full Refund: If the airline cancels your flight, you will be eligible for a full refund, even if your ticket is non-refundable. The refund will be issued to your original form of payment.
Rebooking: Hawaiin airlines will offer you the option to be rebooked on the next available flight to your destination at no additional cost. You can also choose to be rebooked on a different flight that works for you, depending on availability.
In cases of cancellation, the airline will typically notify you in advance via email or text message, ensuring that you're aware of any changes to your schedule.
2. Passenger-Initiated Cancellations
If you decide to cancel your flight for personal reasons, Hawaiin airlines provides a process based on the type of ticket you purchased. It’s important to review the details of your booking to understand what options are available.
Non-Refundable Tickets
Many economy fares on Hawaiin airlines are non-refundable, meaning that if you cancel your flight, you won’t receive your money back. However, you do have a few options:
Travel Credit: Instead of a refund, you will usually be offered a travel credit for the value of your non-refundable ticket. This credit can be used for future flights with Hawaiin airlines and it is typically valid for one year from the original ticket purchase date.
Cancellation Fees: Hawaiin airlines may charge a cancellation fee when you cancel a non-refundable ticket. This fee varies based on the fare rules and how far in advance you cancel the flight.
Although you cannot receive a refund for non-refundable tickets, the travel credit allows you to apply the value of your canceled ticket toward a future trip.
Refundable Tickets
Refundable tickets offer more flexibility. If you cancel a refundable ticket, you are eligible for a full refund, and you will not be charged any cancellation fees.
Full Refund: When you cancel a refundable ticket, Hawaiin airlines will refund your ticket price in full to your original payment method, no questions asked.
No Cancellation Fees: Unlike non-refundable tickets, you do not have to worry about cancellation fees when you cancel a refundable ticket.
Refundable tickets are generally more expensive than non-refundable ones but offer the peace of mind that you won’t lose your money if your plans change.
3. Hawaiin airlines Cancellation Fees
Cancellation fees vary depending on your ticket type. Here’s a general breakdown:Non-Refundable Tickets: These tickets usually come with a cancellation fee. The airline will retain a portion of the fare and issue you a travel credit for the remaining value. In some cases, the credit may not cover the full amount you paid for the ticket.
Refundable Tickets: There are no cancellation fees for refundable tickets. You can cancel and receive a full refund to your original payment method.
It’s important to check the fare rules when booking your ticket to fully understand the cancellation policies that apply to your reservation.
4. How to Cancel Your Hawaiin airlines Flight
Canceling your flight with Hawaiin airlines is easy and can be done in a few different ways:
Online Cancellation:
Go to the Hawaiin airlines website and log into your account.
Navigate to the "Manage Reservations" section.
Select the flight you want to cancel.
Choose the option to cancel your flight and follow the prompts.
If eligible, you’ll be given the choice to receive a refund or a travel credit, depending on your ticket type.
Phone Cancellation:
If you prefer speaking with someone, you can contact Hawaiin airlines customer service. The representative will assist you in canceling your flight and guide you through the next steps, including issuing a refund or credit.
Email or Customer Support:
In the case of emergencies or special situations, you may choose to reach out to Hawaiin airlines via email or customer support channels. The customer service team is available to help with unique situations and may offer additional flexibility for cancellations due to unforeseen circumstances.
5. Refund Process for Canceled Flights
If you are entitled to a refund due to a canceled flight or if you cancel a refundable ticket, Hawaiin airlines typically processes refunds within 7-10 business days.
Credit Card Refunds: If you paid with a credit card, expect the refund to appear on your statement within a few days, depending on your bank’s processing time.
Travel Credit: If you receive a travel credit instead of a refund, the credit is valid for one year from the date of purchase, and you can use it for future flights.
Refunds are typically processed quickly, but it’s a good idea to monitor your account and contact Hawaiin airlines if you haven’t received your refund after the processing window.
6. Special Circumstances and Exceptions
If you need to cancel your flight due to personal reasons, such as a medical emergency or family situation, Hawaiin airlines may offer additional flexibility:
Medical Emergencies: In the event of a medical emergency, Hawaiin airlines may allow you to cancel or change your flight without incurring cancellation fees. Documentation, such as a doctor’s note, may be required to support your request.
Family Emergencies: If there is a death in your family or another serious issue, Hawaiin airlines may provide additional options to waive cancellation fees or offer flexible rebooking. Again, supporting documentation may be needed.
For any special circumstances, it’s essential to contact Hawaiin airlines customer service as soon as possible to discuss your options.
7. Hawaiin airlines Flight Change Policy
In addition to cancellations, Hawaiin airlines allows you to change your flight, though the fees and procedures will vary depending on your ticket type:
Non-Refundable Tickets: If you change a non-refundable ticket, you may be charged a change fee and any fare difference for the new flight.
Refundable Tickets: Changes to refundable tickets are usually allowed without a fee, but you may still need to pay any fare difference.
You can make changes to your flight online, over the phone, or through customer service.
Conclusion
Hawaiin airlines offers a clear and structured flight cancellation policy designed to accommodate a range of passenger needs. While non-refundable tickets offer lower upfront costs, they come with less flexibility, often resulting in travel credits instead of cash refunds. Refundable tickets, on the other hand, provide maximum flexibility and a full refund with no cancellation fees.
Whether you need to cancel a flight due to unforeseen circumstances or simply need to change your travel plans, Hawaiin airlines makes the process as smooth as possible. Always check the terms and conditions of your ticket and reach out to their customer service team if you need assistance. Safe travels!
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